Our Customers

I would like to take this opportunity to endorse Sonitrol Security as the best option out there for access control and security needs. Over my 12+ years experience as a Facilities Manager, I have experience dealing with a few of the other top access control/security providers and can say beyond all doubt that the service I’ve received from Scott Green and Sonitrol is by far the best. They are the most responsive, most customer service-focused company in the industry and Scott’s level of dedication to his client is superb. If I had my choice out of any providers for future needs, I would call Sonitrol and Sonitrol only. I would whole-heartedly suggest that you do the same.

Jamie Cason, Director of Facilities, Hospice of the Bluegrass


In our industry we find relationships to be the key to our success. We search for companies that endeavor to provide a high level of customer service and dependability so we may develop a partnership we can count on. Sonitrol is exactly that type of company. We could not be more pleased with the programs and systems we have purchased. Their representatives and technicians were professional, reliable, and they were always available to work through any questions or concerns. We felt they gave 110% to make certain our experience was more than expected. We would highly recommend Sonitrol to anyone looking for quality security, door access or access control systems!

Billy Gayheart, IT Manager, Ruggles Sign


As the CEO of a large physician practice, surgery center and property holding company, I would highly recommend Sonitrol/Bates Security for your security needs, due to the company’s excellent customer service and high level of expertise in the field. Specifically, I have worked with Scott Green for over 10 years and have received nothing but the best customer service. He always promptly answers my phone calls and/or e-mails; and if any problem arises with our security system and/or monitoring, he works to correct the problem immediately.

Heather C. Wright, CEO, The Pain Treatment Center


Recently our company moved our offices to a newly renovated historic building. Scott worked with us throughout the renovation process to determine what our needs would be and how best to meet them. Scott’s knowledge and experience were reflected in his insightful questions and recommendations. Once the process was complete, Scott has remained readily available to answer questions or help us to tweak our security system. It was a pleasure working with Scott and I would highly recommend him to other companies.

Sue Bate, Operations Manager, BC Wood Properties


We have been doing business with Sonitrol of Lexington for almost ten years. During that time they have always provided us with a high level of technical expertise and customer service. Scott Green is always willing to provide support and assistance whenever possible. I would recommend Sonitrol Security and Scott Green as your choice as a security vendor for all of your security needs.

Doug Lefevers, Department of Disability & Family Services


Mr. Green has serviced our large commercial account with professionalism and prompt service. He is very knowledgeable about available security options for commercial properties and has been an excellent liaison between our office and our Tenants during system upgrades. We highly recommend Scott and his team!

Amy Mellinger, Fortune Business Center


I own ten cellular phone stores and I have been a customer of Bates Security and Scott Green since 1996. As I opened new stores I elected to try other security providers but only to realize that I made a mistake. I sleep soundly knowing that Bates Security is protecting all ten locations and I can always count on Scott to take care of any issues that may arise.

Munir Shalash, General Manager, Cricket Wireless


The main reason that we have chosen Sonitrol as our security company is the verified audio detection. They can do something with this one device that no one else in the market can do. They can verify that someone has broken in to your facility or is attempting to gain entrance and call the local authorities. This device helps keep false alarms to a bare minimum and helps the responders know how many intruders are in your building. I have had the pleasure of working with just about everyone at Bates/ Sonitrol of Lexington in the past 10 years. I have always received great customer service and many personal calls to make sure that everything is okay with our systems. No matter which department I have dealt with everyone is great to work with.

Wayne Brumfield, Electronics Supervisor, Fayette County Schools


I thoroughly have enjoyed working with Scott through the years both in my home and office, though his concentration in mainly commercial he always goes the extra mile to answer my security needs and yes occasionally that is at the grocery or on a ball field. He is responsive, knowledgeable, solution-oriented and a pleasure to work with. I would recommend him and Bates Security [Sonitrol] for any of the services they offer.

Geoff Dunn, Home Owner


We have experienced zero false alarms and I would recommend Sonitrol as a single provider for your security needs. The fact we have several accounts, and are willing to commit to adding speaks well of Sonitrol, and its employees. We strongly recommend both of them.

Jim Kelly, Director, Systems Operations, United States Equestrian Federation


I highly recommend Sonitrol as I have been a facilities manager for more than 10 years and their service and products are unequaled to any competitors.

Kevin Cruse, CRM Facility Management



After we chose Sonitrol, we were assured that if we chose Sonitrol they would continue to provide the same level of service. They have kept that promise. We are satisfied with Sonitrol as our security company. We are confident that our building is safe and the company has reacted promptly and courteously to our customer needs.

Donna Gibson, Executive Director, Paul Sawyier Public Library


I have been using Sonitrol since 1994. They are everything you could ask for in a business. Sonitrol has prevented countless break-ins and we have actually caught several assailants. The communication (with Sonitrol) has been outstanding. I cannot see why anyone would choose any other company to protect their property.

Bruce Drake, Co-Owner of Malone's, Sal's Chophouse, Harry's, Drake's and Regatta Seafood


I just wanted to take a moment to let you know how satisfied we are with your service. In the past, whenever we have needed to make changes related to managed access, your service department was always eager to help. Your company has always been stepped up to meet our needs in a sincere, friendly and efficient manner.

Barbara Threadgill, DellaVelle Management, Inc.


We have had good service from Sonitrol since when our plant was built in 2007. One of the services we have been using is the Sonitrol camera system and we have had several incidents recorded that have provided a return on our investment from the Sonitrol cameras. We would highly recommend Sonitrol and their camera system in terms on investment and assurance of safety and security of facilities such as ours.

Stephen Shackelford, Sekisui – S-LEC America, LLC


Over the past five years, Quest Community Church has used Sonitrol for our security and fire alarm needs. We have been very pleased with their quality of work and their responsiveness with monitoring and dispatching. We now use Sonitrol at our 100,000 sq.ft Lexington location and our 8,000 sq. ft. Frankfort location. I would recommend Sonitrol for any security or fire alarm needs.

Scott Tomlin, Quest Community Church


The level of customer service that Sonitrol of Lexington provides at all levels -- sales, service, and monitoring -- is impeccable. We could not be happier with the decision we have made to become a Sonitrol customer at all our locations.

Heather Fonk, Total Care Pharmacy


When we were looking to upgrade our security system, we wanted a company that was reliable, gave good service, competitive price and able to understand our business needs. The Sonitrol team was able to meet our needs and continue to be available for us as other issues arise. I would recommend the Sonitrol team to any business. They seem to be truly interested in our needs.

Lew Whalen, Kentucky Utilities Federal Credit Union